© 2020 Girls on Hills

TERMS & CONDITIONS

CORONAVIRUS UPDATE.

With regret, Girls on Hills has decided to postpone/reschedule a number of upcoming courses due to the Coronavirus pandemic. Participants on impacted courses have been notified by email.  

 

The main reason for this decision is not the risk of virus transmission during running of hillwalking per se, but to reduce the need for clients to travel to and stay in the local area. We have a social responsibility to take what action we can to reduce spread of the virus and to protect our customers, guides and community from non-essential contact at this time. We are also responding to the advice of Scottish Athletics who have advised their coaches against face-to-face events in Scotland. 

The Coronavirus outbreak is an unprecedented and constantly changing situation, leading to a great deal of uncertainty for the weeks and months ahead. We anticipate that this situation may be extended to other courses as the full extent of the pandemic becomes clear. We will do our best to keep you updated about the impact this will have on our events and courses.

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IF YOU WISH TO CANCEL

If your event has not yet been cancelled but you wish to withdraw in the current situation, you may wish to consider converting your booking into a voucher to spend at a later date, or changing your reservation to a bespoke 1:1 booking with us later in the year. In this instance please email us with your request. If wish to cancel outright, then our normal T&Cs apply. Our Cancellation Policy can be found online here: www.girlsonhills.com/terms-and-conditions 

 

COURSE/EVENT CANCELLATIONS

We will notify participants about any cancellations by email. If you are unsure of whether your course has been cancelled, just get in touch. Please be reassured that Girls on Hills is closely monitoring official advice from the UK Government and Scottish Government. We are using this official advice to inform our decisions in relation to our planned events and courses, and will be seeking to make our courses available again as soon as it is deemed safe to do so. 

 

Guidance is changing very rapidly and we will of course cancel all Girls on Hills events if required to do so. In this instance, we would be in a very difficult position as a small business and would appreciate your understanding and help in sharing the burden of the situation. We will make clear the options available to you when we contact you by email about course cancellation. 

 

COMMUNICATIONS

Occasionally our emails go to junk mail folders, so please keep an eye on these, and on our Facebook page. We will be using email as our main method of communication – either from info@girlsonhills.com or through Eventbrite. 

 

HEALTH GUIDELINES

For the safety of others, please avoid non-essential travel and social contact. If you are feeling unwell, please follow NHS advice regarding your symptoms immediately: www.nhs.uk/conditions/coronavirus-covid-19 

 

Keri and Nancy

Girls on Hills Ltd

Last updated 18/03/20

CANCELLATION POLICY
We hope that once you have made a booking with us you will be able to join us as planned but we understand that sometimes things change and injuries happen. In that case we work to these conditions;

 

Payment

 

Full payment is taken at the time of booking via online bank transfer.
This payment includes a non‐refundable £10 deposit.

 

Cancellation

 

If you cancel your booking more than 6 weeks before your course start date we will refund the full cost of your course minus the £10 deposit. If you cancel between 6 and 2 weeks of your course start date we will refund 50% of the remaining course balance once the deposit is taken. If you cancel less than 2 weeks from the start of your course we are unable to offer any refund.

 

Transfers

 

At any point you may transfer the booking to another suitable person if you cannot attend yourself. Contact us to arrange the transfer. If you make contact with us before your course start date we will endeavour to issue a voucher for the value of your course, less the £10 deposit. This will be valid on any course within 12 months of issue.

 

Cancellation insurance

 

We recommend that you arrange your own cancellation insurance.

 

Cancellation by Girls on Hills

 

We will endeavour to ensure that your course/guided run goes ahead as planned. However, we
reserve the right to modify the content of a course due to prevailing weather or other conditions and will always try to offer a suitable alternative itinerary or location.
In the unlikely event of cancellation, a full refund will be offered.

 

PRIVACY POLICY

 

This privacy policy sets out how we look after the data you give us.
For our visitors, this Privacy Policy explains what information we collect when you make a booking with us. It also explains what information we collect when you contact us to make an enquiry.

Making an enquiry:

 

We may need to collect details from you in order to answer your enquiry about our guided running events or for any guided hill/navigation day. The information that we need to hold is likely to include your name, contact details, information about your enquiry and/or booking and any additional information we may need to help meet your specific requirements. This takes the form of anything you have sent us by email, Facebook, Messenger or Instagram.
We will then use the information you provide to manage your enquiry and reply to your enquiry.

 

Making a booking:

 

We need to collect details from you in order to make a booking on one of our guided running events or for any guided hill/navigation day with Girls on Hills.
The information that we need to hold is likely to include your name, contact details, basic medical information about your health and fitness as relates to the event you are signing up for and any additional information we may need to help meet your specific requirements. The information you provide will be used to enable us to plan your event/guided day.
In order to provide your booking to you we will only share your information with members of Girls on Hills and any third parties who we may need to work with to deliver services (freelance guides). *Payments are processed through online/BACS transfer, so your details are not retained by Girls on Hills, only by the bank.

 

What is not included in our Privacy Policy?

 

This privacy policy relates to customers of Girls on Hills. It does not relate to employees or third
parties who we may need to work with to deliver our services (such as freelance guides).
This privacy policy does not cover other organisations which we use to advertise our products and services.

Our website (once live) will link to websites and social media belonging to other organisations. This privacy policy does not apply to how those other organisations use your data, so please make sure you check their privacy policies before giving them your personal information.
We collect website usage information for www.girlsonhills.com using “cookies”. Cookies are not included in this Privacy Policy.

 

Photographs and videos

 

In the Girls on hills booking form, we request permission to use any photographs or videos featuring your image that are taken during Girls on Hills events/guided days. Your signature gives us your permission to make said images available online by posting on Facebook, Instagram, Girls on Hills website and in adverts (digital or print) to promote Girls on Hills products and services. Where you have already given us your consent to hold and use photographs/videos of yourself (attending a course/event/guided day) but wish to revoke this, then you only need to contact us to ask us to stop storing and using these images and/or to delete (to the extent possible) all of these.

 

Consent & Contract

 

We will delete data in the form of electronic booking forms from any hardware owned by Girls on Hills one month after the event for which you have booked/participated in. These forms however, will be retained online within sender and recipient email account providers.
Where you give your consent for us to hold and process your data (either by making an enquiry or booking with us) then you only need to contact us to inform us to ask us to stop processing your data and/or to delete (to the extent possible) all your personal data.
Please note that we may disclose your personal data (about our customers) without your permission to the extent that we are required to do so by law or regulation or in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

 

Contact Us

 

Please contact us if you would like to confirm whether we hold any of your personal data or to ask us to stop processing (or to delete, to the extent possible,) your personal data (where we are required by law to do so). If you have any questions about our privacy policy or the information we hold about you, please write email us at info@girlsonhills.com
 

Our privacy notice is under regular review and any updates will be placed here. This notice was last updated on 26 June 2018.